A telephone is the perhaps among the most basic and essential piece of equipment in an office. Workplaces have long been considered incomplete without a telephone and now, even the smaller companies usually have a business telephone system installed. This is because such facilities have now become cheaper than ever, and the advantages they provide generally make up for the initial cost of installation.
Some of the features of even the most basic business telephone system are:-
* Auto Attendant - An auto attendant is guides callers to various extensions without the need for a human being. A recorded voice welcomes the callers and offers them a list of options from which they can choose whichever extension they want. Sometimes this is done through a mix of menus and submenus (press a number to access a department, then another number to access a particular extension in that department).
* Call Forwarding - This allows a person to forward a particular call to another extension without the caller having to hang up and dial again.
* Conference - This allows more than two people at multiple extensions join a conversation. However, the maximum number of callers can vary from system to system, and you need to talk to your vendor about this. Additionally, some business telephone system vendors allow conferencing only between internal extensions.
* Voice Mail - Voice mails are essentially like answering machines where a caller can leave a message that can be played later. This is very useful for businesses, especially during holidays or when a person has gone on leave or is otherwise unavailable for the time being.
* Directory - This feature allows callers to know the extension of a particular employee by dialing the initial few letters of his or her name.
* Caller Id - This feature tracks the phone number of a caller and displays the name if it's a known number or the phone number if it's an unknown number.
* Call Hold and Hold Music - These features allow a caller to be put on hold in the middle of the call, if the recipient has to attend to some other matter. Hold music plays generic music over the line while the caller is on hold. This can sometimes be changed to audio advertisements or prerecorded messages.
Some of the features of even the most basic business telephone system are:-
* Auto Attendant - An auto attendant is guides callers to various extensions without the need for a human being. A recorded voice welcomes the callers and offers them a list of options from which they can choose whichever extension they want. Sometimes this is done through a mix of menus and submenus (press a number to access a department, then another number to access a particular extension in that department).
* Call Forwarding - This allows a person to forward a particular call to another extension without the caller having to hang up and dial again.
* Conference - This allows more than two people at multiple extensions join a conversation. However, the maximum number of callers can vary from system to system, and you need to talk to your vendor about this. Additionally, some business telephone system vendors allow conferencing only between internal extensions.
* Voice Mail - Voice mails are essentially like answering machines where a caller can leave a message that can be played later. This is very useful for businesses, especially during holidays or when a person has gone on leave or is otherwise unavailable for the time being.
* Directory - This feature allows callers to know the extension of a particular employee by dialing the initial few letters of his or her name.
* Caller Id - This feature tracks the phone number of a caller and displays the name if it's a known number or the phone number if it's an unknown number.
* Call Hold and Hold Music - These features allow a caller to be put on hold in the middle of the call, if the recipient has to attend to some other matter. Hold music plays generic music over the line while the caller is on hold. This can sometimes be changed to audio advertisements or prerecorded messages.
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