Essential Features Of A Business Telephone System

A telephone is the perhaps among the most basic and essential piece of equipment in an office. Workplaces have long been considered incomplete without a telephone and now, even the smaller companies usually have a business telephone system installed. This is because such facilities have now become cheaper than ever, and the advantages they provide generally make up for the initial cost of installation.
Some of the features of even the most basic business telephone system are:-

* Auto Attendant - An auto attendant is guides callers to various extensions without the need for a human being. A recorded voice welcomes the callers and offers them a list of options from which they can choose whichever extension they want. Sometimes this is done through a mix of menus and submenus (press a number to access a department, then another number to access a particular extension in that department).

* Call Forwarding - This allows a person to forward a particular call to another extension without the caller having to hang up and dial again.

* Conference - This allows more than two people at multiple extensions join a conversation. However, the maximum number of callers can vary from system to system, and you need to talk to your vendor about this. Additionally, some business telephone system vendors allow conferencing only between internal extensions.

* Voice Mail - Voice mails are essentially like answering machines where a caller can leave a message that can be played later. This is very useful for businesses, especially during holidays or when a person has gone on leave or is otherwise unavailable for the time being.

* Directory - This feature allows callers to know the extension of a particular employee by dialing the initial few letters of his or her name.

* Caller Id - This feature tracks the phone number of a caller and displays the name if it's a known number or the phone number if it's an unknown number.

* Call Hold and Hold Music - These features allow a caller to be put on hold in the middle of the call, if the recipient has to attend to some other matter. Hold music plays generic music over the line while the caller is on hold. This can sometimes be changed to audio advertisements or prerecorded messages.

Source: http://www.articlesnatch.com/Article/Essential-Features-Of-A-Business-Telephone-System/2235547

Business Telephone Services

At Astron, we offer different plans to suit your calling needs or patterns for International and National long distance calls, local calls and calls to mobiles:

• No hidden charges

• No risk

• Fully itemised monthly bill so you can check what you are paying for

Savings

• Lowest call rates ever

• Save even more with our Special Rates

• Cap Calls - National & International

Plans :

Combo & Combo International  - Combo offers ADSL2+ with Home phone for only $58.95 a month. Or for an additional $20 a month plus connection fee, enjoy unlimited minutes to more than 50 countries with Combo International!

Great Saver  - Line Rental Cap plan offering unlimited local and National calls with additional saving options for unlimited Fixed to Mobile and/or International calls! 

 

Call Saver   -  Pinless calling account Calling overseas from landlines or mobiles via access numbers at very competitive rates!

Long Talk  - Override and Pre-selection service

Best Rates - Line Rental services

For enquiries and further information please call 1300 72 42 72 or visit

http://www.astron.net.au/

Advantages of an ADSL Broadband Internet Connection

Make VPN Remote Access to the office with ADSL

ADSL offers many opportunities to improve business efficiency and cut costs. Many businesses would like to enable their staff to access servers, mail or files at the office when they are at clients or at home. If you run your own business you are probably familiar with the feeling when you are working at home, on the weekend or after hours, and you remember you forgot some files/mail at the office that you need? Then use VPN remote access to the office.

Branch Connections with ADSL

If you have two or more branches you probably have some application hosted at head office that branches need to access on a regular basis, Pastel, VIP and other popular applications are common. As anyone who does this knows this is never an easy process as the application vendors make out and you end up wasting a lot of time and money sorting out conflicts, corruption and lost data. you can also use telephone services in internally baranchs  The solution we offer is to setup a inter-branch Virtual Private Network (VPN). With an inter-branch VPN users at the remote branch can access and run application that are located at head office.

ADSL – Using Voip

Voice Over Internet Protocol (VOIP) with ADSL is another great way to save costs. With the wide range of ADSL offerings out there and the corporate ADSL solution it is possible to run call centres off of VOIP trunks. What is great as well is that VOIP can be added to an existing PBX or if you need a whole new PBX then a complete PBX VOIP solution can be provided to you. You can keep you existing telkom lines to for incoming calls and just route outgoing over VOIP.

ADSL Communicate with other services 

Although this might seem lame it is surprising how many people still do not use the ADSL broadband Internet to do banking and shopping online. With the cost of petrol these days, horrendous traffic jams and lack of parking at the mall it is much better to shop online without raising your blood pressure. you can also save money as online shopping is often cheaper. If you are interested in online games, the technology for these applications has become quite sophisticated and virtually incompatible with a dial-up access connection. Additionally, multimedia applications such as iTunes and DVD movies are very dependent upon the speed of a broadband connection. Dial-up access is not even an option in this instance due to its slow speed.

Choose ADSL Broadband for Your Business

If you've been doing your homework in order to find an ISP, no doubt the phrase ADSL will have popped up more than once. An Asymmetric Digital Subscriber Line enables faster transmission of data than your regular telephone lines and voice modem can provide. One of the reasons it is popular for home use, compared to other forms of digital subscriber lines (DSL), is that ADSL allows home users to quickly download much more information than they are able to upload - perfect for your average surfer. ADSL signals cannot travel far, and so they're stripped down when they reach the office of your ISP and routed into a conventional Internet network. For this reason, at home or office, you only need the one line for both Internet access as well as phone calls.

The short story is that getting connected to an Asymmetric Digital Subscriber Line (ADSL) will allow a much faster transmission of data than that provided by regular phone lines and a voice modem.

There are two good reasons to get ADSL – speed and convenience. With ADSL someone can be on the net while another family member uses the phone. With an ADSL service the bad old days of family feuds and righteous web surfers furious at interruptions will be long gone. Add to that the fact that ADSL is “always on” – in other words, there's no need to configure or operate a modem. The busy screeching of the dial-up modem will be a distant memory and the hardware itself is rapidly becoming a museum-piece.

Convenience aside, when it comes to new technology the buzz word is “speed”. So perhaps the main reason ADSL has become the standard is just that – speed. Downloading and surfing are done at a fraction of the rate of using a dial-up modem or Integrated Signal Digital Network (ISDN) connection.

Sometimes success in business doesn’t hinge on the most effective marketing strategy or the perfect product, but instead on a company’s image. If your business involves customer interaction, keeping up with competitors can be about engaging with the customer effectively – and reliably. Business grade ADSL broadband can ensure smooth customer interaction, with an Internet connection devised to handle the added demand of a company with several employees.

For more about the ADSL broadband and ADSL provider Australia please contact at: http://www.astron.net.au/

source: http://www.articlesbase.com/customer-service-articles/choose-adsl-broadband-for-your-business-4332094.html